Knowledge Base:  
How to order
Last Updated: 09/06/2015
How can I place an order?
There are various ways to place your order:
  • You can place an order online any time at www.rainbowly.com
  • You can also call our office line at 6555 6390 during office hours (9am to 5pm, Monday to Friday);
  • Or you can whatsapp / sms us at 81181652

How far in advance should I place my order?
  • We recommend placing an order at least 24 hours in advance.
  • For larger orders such as for private or corporate events, we need at least 3-4 days notice.
  • Customized orders need to be placed at least a week in advance.
  • For business deliveries, and during busy holiday time periods like Christmas, Valentine’s Day and Mother’s Day, we recommend that you order further in advance. We can only take certain number of orders due to our production capacity, it's on first order first serve basis.

Can I change my mind after placing an order?
Cancellation charges apply as follows:
  • More than 3 days before collection/ delivery – 50% of order
  • Less than 3 days before delivery – 100% of cost ( No refunds)



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